Privacy Policy

1. Introduction

This Privacy Policy applies to Slotspice Casino (slotspice.net), operated by Ludaro Limited, a company registered in Malta (registration number C112810) with its registered address at The Bastions Office No.2, Emvin Cremona Street, Floriana, FRN1281, Malta. Ludaro Limited is the data controller for all personal data processed through this website.

We are committed to protecting your privacy and handling your personal data in a transparent, fair, and lawful manner in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the Maltese Data Protection Act (Chapter 586 of the Laws of Malta), and all applicable Malta Gaming Authority regulatory requirements.

By using the Slotspice Casino website and services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions, please contact our Data Protection Officer using the details provided in Section 12 of this policy.

2. What Personal Data We Collect

We collect personal data from you in the following ways and categories:

2.1 Registration Data

When you create an account at Slotspice Casino, we collect:

• Full legal name
• Date of birth (to verify you are aged 18 or over)
• Email address
• Residential address
• Phone number
• Username and password (stored in encrypted form)
• Nationality and country of residence

2.2 Financial Data

To process deposits and withdrawals, we may collect and process:

• Payment method details (bank account, card numbers stored in tokenised form only)
• Transaction history including deposits, withdrawals, and bonus credits
• Instant Banking authentication data (processed directly by your bank — not stored by us)

2.3 Identity Verification Data

To comply with our Anti-Money Laundering (AML) obligations and MGA licensing requirements, we may require and process identity documents such as a passport, driving licence, or national identity card, and proof of address documents including utility bills or bank statements.

2.4 Gaming Activity Data

We automatically record and store data relating to your use of our gaming services, including:

• Games played, stakes placed, and gaming session duration
• Bonus activity and wagering history
• Win and loss history
• Responsible gambling tool usage (deposit limits, self-exclusion records)

2.5 Technical and Usage Data

When you visit and use slotspice.net, we automatically collect:

• IP address and approximate geolocation
• Browser type, version, and operating system
• Device type and screen resolution
• Pages visited, time on site, and navigation patterns
• Referring URLs and search terms
• Cookie data (see Section 8)

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• Account creation and management: To verify your identity, create your account, and provide access to our gaming services.
• Age and eligibility verification: To confirm you meet the minimum age requirement of 18 years and are not resident in an excluded jurisdiction.
• Payment processing: To process deposits and withdrawals securely and accurately.
• Regulatory compliance: To fulfil our obligations under MGA licensing, AML legislation, and GDPR, including record-keeping and reporting requirements.
• Responsible gambling: To monitor gaming patterns that may indicate problem gambling and to implement responsible gambling tools requested by you or required by our licence.
• Customer support: To respond to your queries, complaints, and requests for assistance.
• Marketing communications: Where you have provided explicit consent, to send you promotional emails, offers, and information about new games and features at Slotspice Casino.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Service improvement: To analyse how our platform is used and to improve the quality and functionality of our services.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the GDPR:

• Contract performance (Article 6(1)(b)): Processing necessary to provide you with our gaming services under our Terms and Conditions.
• Legal obligation (Article 6(1)(c)): Processing required to comply with our MGA licence conditions, AML legislation, GDPR obligations, and other applicable laws.
• Legitimate interests (Article 6(1)(f)): Processing for fraud prevention, security, service improvement, and internal analytics, where these interests are not overridden by your rights and freedoms.
• Consent (Article 6(1)(a)): For marketing communications and non-essential cookies, where you have given explicit, freely given consent that can be withdrawn at any time.

5. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your data with carefully selected third-party processors and partners in the following circumstances:

• Payment processors: To facilitate deposits and withdrawals. Your payment data is handled directly by regulated payment service providers under strict data security obligations.
• Identity verification services: Third-party KYC providers may process your identity documents to verify your identity and age.
• Game software providers: Our game software partners may receive limited gameplay data necessary to operate and deliver their games within our platform.
• Regulatory authorities: The Malta Gaming Authority, law enforcement agencies, or other regulatory bodies, where we are legally required to provide information.
• Analytics providers: Aggregated and anonymised usage data may be shared with analytics providers to help us improve our services.
• Professional advisers: Lawyers, accountants, and auditors as required for legal compliance and corporate governance.

All third parties who process personal data on our behalf are bound by appropriate data processing agreements and are required to implement technical and organisational security measures consistent with GDPR requirements.

6. International Data Transfers

Some of our service providers may be located or operate servers outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or reliance on an adequacy decision, to protect your data in accordance with GDPR requirements.

7. Data Retention

We retain your personal data for as long as is necessary for the purposes for which it was collected, and in accordance with applicable legal requirements:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by MGA AML regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents: Retained for a minimum of 5 years from the date of verification.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of the consent given.
• Customer support records: Retained for 3 years from the date of the last interaction.

When data is no longer required, it is securely deleted or anonymised in accordance with our data retention and disposal procedures.

8. Cookies and Tracking Technologies

Slotspice Casino uses cookies and similar tracking technologies on our website. Cookies are small text files placed on your device that help us deliver and improve our services. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of our website. These enable core functions such as account authentication, session management, and security. They cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors use our site by collecting aggregated, anonymised data. Used to identify areas for improvement. Require your consent.
• Functionality Cookies: Remember your preferences (such as language settings and game preferences) to enhance your experience. Require your consent.
• Marketing and Targeting Cookies: Used to deliver relevant advertising and track the effectiveness of our marketing campaigns. Require your consent.

You can manage your cookie preferences at any time through our cookie consent tool, which is presented when you first visit the site. You can also manage cookies through your browser settings, though disabling certain cookies may affect the functionality of our website.

9. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights regarding your personal data:

• Right of Access (Article 15): You have the right to request a copy of the personal data we hold about you.
• Right to Rectification (Article 16): You have the right to request correction of inaccurate or incomplete data.
• Right to Erasure (Article 17): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction of Processing (Article 18): You have the right to request that we restrict processing of your data in certain circumstances.
• Right to Data Portability (Article 20): You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another controller.
• Right to Object (Article 21): You have the right to object to processing based on legitimate interests, including profiling and direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 12. We will respond to all requests within 30 days as required by GDPR. You also have the right to lodge a complaint with your local supervisory authority or with the Office of the Information and Data Protection Commissioner (IDPC) in Malta.

10. Data Security

Slotspice Casino implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security assessments and penetration testing, and staff training on data protection and security practices.

While we take all reasonable precautions to protect your data, no internet transmission or electronic storage method is 100% secure. If you become aware of any potential security vulnerability or unauthorised access to your account, please contact us immediately.

11. Children

Slotspice Casino is strictly for adults aged 18 years and over. We do not knowingly collect personal data from individuals under the age of 18. Age verification is carried out during the registration and payment process. If we discover that a person under 18 has created an account, we will immediately close the account and delete all associated personal data.

12. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us:

• Data Controller: Ludaro Limited
• Registered Address: The Bastions Office No.2, Emvin Cremona Street, Floriana, FRN1281, Malta
• Website: slotspice.net
• Email: [email protected]

You also have the right to contact the Malta Information and Data Protection Commissioner (IDPC) if you believe your data protection rights have been violated.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. When we make significant changes, we will notify you by email (if you have an account with us) and by posting a prominent notice on the Slotspice Casino website. The date at the top of this policy indicates when it was last updated. Your continued use of our services after any changes constitutes your acceptance of the updated policy.